At the sign-in screen, choose password reset if you no longer remember your password. Enter the registered details, open the recovery message sent to the matching contact address and create a new password that you do not use elsewhere. Return to the sign-in page and enter the new details.
If the message does not arrive or a security prompt fails, stop repeated attempts and contact Planet 7 Oz support. Explain whether the issue is a missing reset message, a locked account or an unsuccessful verification step. Once access returns, review your details and use the support centre for further guidance.